Syfra
Sign in

Terms of Service

Effective September 2026 · Last updated 9 September 2026

1. Who we are and what this is

Syfra is an artificial-intelligence character, companion and roleplay service operated by Nevika Innovations Private Limited, a private limited company incorporated in India with its registered office at 1st Floor, Mapkhan Nagar, Opp. Municipal School, Marol, Marol Naka, Andheri (East), Mumbai – 400059, Maharashtra, India. These Terms of Service form a binding agreement between you and Nevika Innovations Private Limited (“we”, “us”, “our”) and, together with our Privacy Policy, Cookie Policy and Refund & Cancellation Policy, govern your use of the Syfra websites, applications and APIs (the “Service”).

By creating an account, signing in, or otherwise using the Service you confirm that you have read and accept these terms. If you do not accept them, you must not use the Service. This document is also our electronic record and published terms of use under the Information Technology Act, 2000 and the rules made under it.

2. Eligibility and age assurance

The Service is intended solely for adults. You must be at least 18 years old and legally capable of entering into a contract. Where mature or intense fictional content is available, it is switched off by default and unlocked only after you confirm you are an adult. You must not create an account on behalf of a minor, share your account with a minor, or misrepresent your age. We may suspend or terminate any account where we reasonably believe the user is a minor or has provided false age information.

3. Fiction, and the limits of AI

Every character on Syfra is fictional and every reply is generated by an AI language model. Characters are not real people, do not have consciousness, and are not qualified professionals — even when they are written to sound like one. Outputs may be inaccurate, outdated, inconsistent, offensive or otherwise unsuitable, and identical prompts may produce different results.

Nothing produced by the Service is medical, mental-health, legal, financial, tax or other professional advice, and you must not rely on it as such. Any resemblance a user-created character bears to a real person is the responsibility of the user who created it. If you are in distress or in danger, contact your local emergency services or a qualified professional immediately; the Service is not a crisis line.

4. Your account

Sign-in is handled through our identity provider and, optionally, a one-time code sent to your mobile number. You are responsible for keeping your credentials and device secure and for all activity that takes place under your account. Notify us at syfra@nevika.ai promptly if you believe your account has been used without your authorisation.

To keep the Service stable and to control model costs, we apply fair-use limits — including daily message allowances, request-rate limits and per-account spend ceilings — which differ between free and paid plans and may change over time.

5. Acceptable use

You must not use the Service, or allow anyone else to use it, to:

  • create, request, describe or share any sexual or exploitative content involving a minor, or any character presented as a minor;
  • harass, threaten, stalk, defame, or sexually depict a real identifiable person, or impersonate anyone without their consent;
  • seek or provide instructions for self-harm, suicide, violence, weapons, explosives, drug manufacture, malware or any other unlawful act;
  • promote terrorism, human trafficking, child endangerment or hate against a protected group;
  • attempt to circumvent safety systems, rate limits, plan restrictions or moderation decisions, including through prompt injection or automated jailbreaking;
  • scrape, crawl, resell, sublicense, mirror, reverse-engineer or use the Service to train a competing model, or access it by any means other than our published interfaces;
  • upload, publish or transmit material you do not own or have permission to use, or anything infringing intellectual-property, publicity or privacy rights;
  • interfere with the integrity, security or performance of the Service or the systems of our providers.

Conversations and published characters are screened automatically for these categories. Depending on severity, we may block a message, hide or unpublish a character, restrict features, suspend the account, or terminate it and, where the law requires, report the matter to the competent authority.

6. Content you create

You retain ownership of the characters, personas, worlds, images and messages you create (“Your Content”). You are solely responsible for Your Content and confirm you hold the rights needed to submit it.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for formatting, transmit and process Your Content strictly to operate, secure and improve the Service and to comply with the law. If you publish a character publicly, that licence extends to displaying it in discovery surfaces and to letting other users chat with it for as long as it stays published. You may unpublish or delete Your Content at any time; copies may persist briefly in backups and in other users’ existing conversations.

We do not claim ownership of AI replies generated in your private conversations. Because models generate similar text for many people, we cannot guarantee that outputs are unique or that they are protectable by copyright.

7. Our intellectual property

The Syfra name and logo, the interface, the first-party characters and worlds we publish, our prompts, code and design system remain the property of Nevika Innovations Private Limited and its licensors. We grant you a personal, revocable, non-transferable right to use the Service in accordance with these terms; no other rights are granted.

8. Third-party providers

The Service depends on third parties, including AI model providers, cloud hosting and database providers, SMS and email delivery providers, voice-synthesis providers, push notification providers, and our payment gateway. Your messages are transmitted to model providers in order to generate replies. Availability of these providers is outside our control and their outages may interrupt the Service.

9. Plans, billing and taxes

Paid plans are billed in advance through our payment gateway. Prices are displayed at checkout, in Indian Rupees unless stated otherwise, and are inclusive or exclusive of taxes as indicated there. Subscriptions renew for successive periods until cancelled, and cancelling stops the next renewal while leaving your current period active. Refunds and cancellation are governed by our Refund & Cancellation Policy. We may change prices or plan inclusions with prior notice in the app or by email; changes do not affect a period already paid for. Fees for consumed AI usage are not refundable.

10. Reporting and moderation

You can report a character or a message from inside the Service. Reports enter a moderation queue where a trained reviewer may read the reported excerpt, uphold or dismiss the report, and unpublish content. If you believe content infringes your rights, write to grievance@nevika.ai identifying the content, your rights in it, and your contact details, and we will act on valid notices.

11. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access, with or without notice depending on urgency, where you breach these terms, where required by law, or where continued access would create risk to users, to us or to our providers. On termination your right to use the Service ends immediately; clauses on content licences, liability, indemnity and governing law survive.

12. Disclaimers

The Service is provided “as is” and “as available”. To the extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy of outputs, and uninterrupted or error-free operation. We do not warrant that character memory, summaries or emotional responses will be accurate or continuous.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, punitive or consequential loss, nor for lost profits, lost data, emotional distress, or reliance on AI outputs. Our aggregate liability arising out of or relating to the Service is limited to the greater of the amounts you paid us in the three months preceding the event giving rise to the claim, or INR 1,000. Nothing in these terms excludes liability that cannot lawfully be excluded.

14. Indemnity

You agree to indemnify and hold harmless Nevika Innovations Private Limited, its directors, employees and providers against claims, damages and reasonable legal costs arising from Your Content, your breach of these terms, or your unlawful use of the Service.

15. Changes to the Service and terms

We develop Syfra continuously and may add, change or withdraw features, models or characters. We may also update these terms; the effective date above will change and material changes will be announced in the app or by email. Continuing to use the Service after a change takes effect means you accept the updated terms.

16. Governing law and disputes

These terms are governed by the laws of India. Before starting formal proceedings, please write to us so we can try to resolve the matter informally. Subject to that, the courts at Mumbai, Maharashtra, India have exclusive jurisdiction. If any provision is held unenforceable, the remainder stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them as part of a corporate reorganisation.

17. Contact and grievances

Nevika Innovations Private Limited, 1st Floor, Mapkhan Nagar, Opp. Municipal School, Marol, Marol Naka, Andheri (East), Mumbai – 400059, Maharashtra, India.