Refund & Cancellation Policy

Subscriptions

Paid plans are billed in advance for the period shown at checkout and renew automatically until cancelled. Prices are in Indian Rupees unless stated otherwise and include applicable taxes.

Cancellation

You can cancel any time from your account settings, or by emailing info@nevika.co. Cancellation stops future renewals; your plan stays active until the end of the paid period. Cancelling does not delete your account or conversations.

Refunds

• Within 7 days of a first purchase — full refund on request, provided usage is minimal.
• Duplicate or failed charges — refunded in full.
• Extended outage — pro-rated credit or refund for the affected period.
• Part-used renewal periods — not normally refunded, since AI usage costs are incurred per message.
• Accounts terminated for policy breach — not eligible for a refund.

How to request

Email info@nevika.co with your account email and the payment reference. We acknowledge within 2 business days and decide within 7 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.